Service Pack 2010.01 is now available for download. You will also need to install the updated CMC and e-Community service packs. The online Help service pack can be installed anytime.
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Service Pack 2010.01 includes a completely redesigned preferences manager. User, workstation, and system preferences can now be managed from one simple interface.
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Read the new cross reference document...
It’s a strategy, it’s a mind set, it’s an attitude, ..., it’s something you do, not something you buy. CRM is all about building relationships. To build any relationship, you need to accumulate information and organize it in a standard and useful way. Clean and well organized information is paramount. Implementing a CRM strategy starts with good information.
The first step in cleaning information is to stop the degradation by having the entire staff collaborate on one single place and standard policies for storing data. Only then can the task of fixing existing data begin.
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Read "Data Standards"...
We must use time creatively -- and forever realize that the time is always hope to do great things.
Martin Luther King Jr.
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